2. Scope of using information VXD uses customer information in case of announcing orders to customers. Do not use customer information for other purposes without the consent of the customer.

3. Time to store information VXD stores customer information, orders for comparison when problems arise, does not store other sensitive information of customers such as phone numbers, information address..v.

4. Address of the unit that collects and manages personal information VXD stores customer information through the customer email order, does not require customers to leave information without consent.

5. Means and tools for users to access and correct Customers can completely ask VXD to provide or delete their own information if there is a need, VXD completely does not use or correct customer information row.

6. Commitment to Confidentiality of Personal Information – Your information, whether public or private, will not be sold, traded, transferred, or to any other company for any reason, without Need your consent – All sensitive information is only accessible by authorized persons with access and is required to keep the information confidential.

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– Time: within 5 days

– Policy: Change products with equal or greater value

– Method: Change directly at the nearest buying branch, or at the company’s factory

FOR ONLINE CUSTOMERS:

– Time: within 7 days

– Policy: Change products with equal or greater value

– Method: + Please call the phone number: 0983 783 957 to inform

+ Customers send goods to the address:

Vietnam Construction Board Company Limited

Warehouse: 112 / 13A, Nguyen Huu Canh, Thang Nhat Ward, Vung Tau City

Factory: Thanh Hoa Hamlet, Ho Nai 3, Trang Bom, Dong Nai

+ After receiving the product, VXD Vietnam will check and exchange for another product for you

Note: Products can be exchanged when all the following conditions are met:

– The product is new, with full stamps and labels

– And purchase invoice at Vietnam VXD

The product is not dirty, or shows signs of impact, falls or is used

– The product is considered to be a technical or specification error

– VXD Vietnam does not accept returns and refund requests

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VXD Vietnam delivery nationwide with specific delivery policy as follows:

1. HOME DELIVERY FEE: Vietnam VXD free shipping for orders over 40,000,000 VND (Forty million VND), orders under 40 million VND Vietnam VXD applies the delivery fee according to the price list below : * In Ho Chi Minh City applies the package of timed ship according to customer requirements, delivered directly by VXD Vietnam staff from 7:00 am to 5:00 pm; The rest of the area will be shipped by a reputable shipping company

Area 1: HCMC

• Inner City: Districts: 1, 2, 3, 4, 5, 6, 7, 8, 10, 11, Binh Thanh, Go Vap, Phu Nhuan, Tan Binh, Tan Phu, Binh Tan
• Suburban: Districts – districts: 9, 12, Binh Chanh, Binh Tan, Can Gio, Cu Chi, Hoc Mon, Nha Be, Thu Duc

Area 2: Hanoi

• Inner City: Districts: Ba Dinh, Bac Tu Liem, Cau Giay, Dong Da, Ha Dong, Hai Ba Trung, Hoan Kiem, Hoang Mai, Long Bien, Nam Tu Liem, Thanh Xuan, Tay Ho.
• Suburban: Districts – towns: Ba Vi, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phuc Tho, Phu Xuyen, Quoc Oai, Soc Son, Thach That, Thanh Oai, Thanh Tri, Thuong Tin, Ung Hoa and Son Tay Town.

Area 3: Ben Tre, Binh Duong, Dong Nai, Long An, Tay Ninh, Tien Giang

Area 4: An Giang, Ba Ria – Vung Tau, Bac Lieu, Binh Phuoc, Binh Thuan, Can Tho, Dong Thap, Hau Giang, Kien Giang, Tra Vinh, Soc Trang, Vinh Long

Area 5: Binh Dinh, Ca Mau, Da Nang, Dak Lak, Dak Nong, Gia lai, Ha Tinh, Thua Thien Hue, Khanh Hoa, Kontum, Lam Dong, Nghe An, Ninh Thuan, Phu Yen, Quang Binh, Quang South, Quang Ngai, Quang Tri

Area 6: Bac Giang, Bac Kan, Bac Ninh, Cao Bang, Dien Bien, Ha Giang, Ha Nam, Hai Duong, Hai Phong, Hoa Binh, Hung Yen, Lai Chau, Lang Son, Lao Cai, Nam Dinh, Ninh Binh, Phu Tho, Quang Ninh, Son La, Thai Binh, Thai Nguyen, Thanh Hoa, Tuyen Quang, Vinh Phuc, Yen Bai

2. DELIVERY TIME: Shipping usually takes 1-5 working days (excluding Saturday, Sunday or public holidays). Shipping time details please see below table:

Note: The above time target is calculated to the center of the customer’s province or city. If the customer is in the district or commune plus 24 hours (depending on destination). Deliveries are made during business hours. When receiving goods, you need to review the goods you just received, if the item just delivered is not according to your request, you can refuse to receive the goods.

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